Frequently Asked Questions

    ORDER STATUS

    How can I tell if my order shipped?
    Click the “My Account" link at the top right hand side of our site to log into your Account. Once you are logged into My Dashboard, you will see a list of your most recent orders and their status. To see a complete history of all your orders, click on the link labeled MY ORDERS to the left below the section labeled MY ACCOUNT.

    When will my order ship?
    We do our best to process and ship all orders within 24-48 business hours of order placement, excluding weekends and holidays which may further delay shipment. Processing time is also subject to item availability, so we recommend checking each item’s individual page for more information on its availability. Once your order ships, you will receive a shipment notification via email.

    How can I cancel or make changes to my order?
    To cancel or make changes to the items in your order, please contact customer service at 877-902-2873, however please note that once an order has begun processing or has shipped we are unable to make any changes or cancellations.

    What do I do if my order never arrived?
    Please contact customer service at 877-902-2873 for further assistance.

    How can I apply a coupon to my order?
    After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Below the list of products, you will see a box where you may enter a valid coupon code to apply the discount to your order.

    What do I do if an item is missing, damaged or incorrect in my shipment?
    Please contact customer service at 877-902-2873 for further assistance.

    Why does the ingredient list on the product I received vary slightly from what is listed on the website?
    In an effort to continually provide the safest nontoxic personal care products available, we do make adjustments to our formulas from time to time. The ingredient changes are always made to improve the formula's efficacy and performance.

    MY ACCOUNT

    How do I create an account?
    1) Click either the "My Account” or “Log In" links at the top right side of our site.

    2) For New Customers, click “Create An Account”

    3) Then simply follow the prompts to complete setting up your account. Your information is NEVER sold and is kept completely private. Please view our Privacy Policy for more information.

    How do I edit my account information?
    Log into your account, Then select “Account Information on the left-hand side under the section labeled “MY ACCOUNT” to change your name, username and/or password. Select “Address Book” on the left-hand side under the section labeled “MY ACCOUNT” to make any changes to your shipping and/or billing addresses.

    What do I do if I forgot my password?
    Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with instruction on how to reset your password.

    SHIPPING POLICY

    We do our best to process all orders within 24 hours, however processing time can take up to 3 business days. Delivery times are based on orders placed between Monday – Friday.

    Shipping costs are automatically calculated during checkout prior to order completion. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

    For Expedited 3 Day shipping, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day otherwise it will be processed the next day. All orders are shipped and delivered according to business days and holiday schedules.

    If your order contains a hazmat item, it must ship ground (2-8 days total delivery time.)

    Free ground shipping is available on all orders of $35 or more (order must reach $35 prior to taxes and after any applicable discounts). Orders typically arrive in 7-10 business days via Smartpost (Fedex-USPS) within the continental US, however can vary slightly. Expedited shipping is available for an additional fee and can be selected at checkout.

    Orders shipping to Hawaii and Alaska are shipped via USPS and may take up to 3-5 weeks for delivery. Additional Expedited shipping options for these locations are not currently available.

    Unfortunately, we can not offer shipments to PO BOXES at this moment.

    Shipping times may vary based on product availability and/or current promotional period.

    Restricted Hazardous Items
    Certain items are considered hazmat materials due to being air-powered and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, expedited shipping is not available. If you are located in Alaska or Hawaii, please call customer service at 877-902-2873 for assistance in placing your order.

    INTERNATIONAL SHIPPING
    Shipping is available within the U.S. only.

    APO/FPO/DPO Military Addresses
    All shipments to APO, FPO, and DPO addresses are sent via Smartpost (Fedex- USPS). Due to military handling time, delivery to some destinations may take up to 21 days. Restricted items may increase handling time.

    Business Days & Holidays
    All orders ship Monday - Friday, excluding federal holidays within the United States.

    Packages are not shipped or delivered on the following holidays:

    • New Year's Day
    • Martin Luther King Jr. Day
    • President's Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving
    • Christmas
    • Columbus Day
    • Veteran’s Day

    Tracking Orders
    When your order is ready to be shipped, you will receive an automated shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located in the email.

    For any additional questions regarding the shipment of your order, please contact customer service at 877-902-2873.

    PRICING & BILLING

    What are my payment choices?
    We currently accept the following forms of payment: Mastercard, Visa, American Express and Discover Card. If you do not see your specific payment method in the dropdown menu at checkout, we do not accept that method of payment at this time. Due to security reasons and our current payment processing abilities, we only accept credit cards with a valid U.S. billing address. We do not accept any international payment methods at this time.

    When will my credit card be charged?
    Your credit card will be charged within 24 hours prior to shipment of your item(s).

    Why do I have to pay sales tax?
    Sales tax is charged on certain orders as required by law and depends on your specific location.

    What do I do if I have questions regarding charges on my credit card?
    Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service at 877-902-2873 for further assistance.

    What do I do if I need a copy of my receipt/invoice?
    Click the "My Account / Order Status" link at the top right hand side of our site. Once logged in, click to the left the link “My Orders” under the section labeled “MY ACCOUNT.” Once you have selected the order you wish to view, click “Print Order” to print a copy of your invoice.

    When will my return credit appear on my account?
    Credits typically take 7-10 business days from the time we receive your return items at our warehouse. All returns must be pre-authorized by our customer service department and must have been originally purchased from www.acure.com.

    RETURN POLICY

    If you purchased from our website and are not 100% satisfied with your purchase for any reason, please email or call our customer service at orders@acure.com or 877-902-2873 to obtain a Return Authorization Number.

    Please return your item within 365 days with proof of purchase to receive a refund, exchange, or store credit. We will gladly provide a prepaid shipping label if the item is unopened and in original condition. If your product has been opened and used, you must mail back to us at your expense. We suggest using the most economical means that has tracking. Your refund or exchange will be processed within 48 - 72 hours upon receipt of merchandise, excludes it's not enough to be natural, it also has to work sample kit.

    TERMS & CONDITIONS

    PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
    All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    Copyright
    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ACURE. The collective work includes works that are licensed to ACURE. Copyright 2022, Better Planet Brands LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ACURE or purchasing ACURE products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ACURE or to purchase ACURE products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ACURE. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    Trademarks
    All trademarks, service marks and trade names of ACURE used in the site are trademarks or registered trademarks of ACURE

    Warranty Disclaimer
    This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ACURE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ACURE does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ACURE does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Limitation of Liability
    ACURE shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ACURE has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. All packaging pictures shown are for illustration purpose only. Actual products that ship may vary due to product packaging updates.

    Typographical Errors
    In the event that a ACURE product is mistakenly listed at an incorrect price, ACURE reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ACURE reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ACURE shall issue a credit to your credit card account in the amount of the incorrect price.

    Term; Termination
    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ACURE without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    Notice
    ACURE may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ACURE.

    Miscellaneous
    Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ACURE products) shall be in the state or federal courts located in Fort Lauderdale, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ACURE products) must be commenced within one (1) year after the claim or cause of action arises. ACURE's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ACURE may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Use of Site
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ACURE or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Participation Disclaimer
    ACURE does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ACURE is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ACURE reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ACURE in its sole discretion.

    Indemnification
    You agree to indemnify, defend, and hold harmless ACURE, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links
    In an attempt to provide increased value to our visitors, ACURE may link to sites operated by third parties. However, even if the third party is affiliated with ACURE, ACURE has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ACURE. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ACURE seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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